FAQs

Q: Do I need “proof” of sickness or my veterinarian’s permission to make a euthanasia appointment?
Q: How much advance notice do you need to schedule an appointment?
Q: When will the doctor arrive? Do they call first?
Q: Do you offer home visits in my area?
Q: How long does the typical appointment take?
Q: What do I need to do during the appointment? Do I need to be present the entire time?
Q: Are your doctors all veterinarians? Do they work at a regular clinic, too?
Q: Can I take photos or videos during the appointment?
Q: I’d like to send a note to our doctor. What is the mailing address?
Q: Who can I talk to about my grief?
Q: How can I learn more? Are there other resources available?

Q: Do I need “proof” of sickness, or my veterinarian’s permission to make a euthanasia appointment?
No, that is not necessary. We’ve learned over time that the best person to know when it’s time to consider euthanasia is the person who loves the pet and knows more about the pet than anyone else. As veterinarians, we can help you understand your pet’s medical condition. The euthanasia decision can involve other factors, however, including your pet’s quality of life, required nursing care, and even finances. It is always your decision and we will support you when you have come to this painful and difficult decision.

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Q: How much advance notice do you need to schedule an appointment?
We have several veterinarians on staff to make appointments available seven days a week. Same-day appointments are usually available, but contacting us 1-2 days ahead should ensure that you get the appointment date and time that you prefer. Some people like to schedule an appointment several weeks out, too, which is fine.

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Q: When will the doctor arrive? Do they call first?
We schedule our doctor’s arrival time within a window. They will arrive sometime during that given window of time. It is difficult to be any more certain due to differences in travel distances and traffic. Our doctor will give you a call if she is experiencing a delay for any reason beyond the window of time given.

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Q: Do you offer home visits in my area?
Click this map of our coverage area. Our doctors visit homes throughout the seven county, Minneapolis-St Paul community, including western WI. Feel free to call us with any questions about service in your area.

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Q: How long does the typical appointment take?
Most visits in the home take about 45 minutes to an hour. Occasionally it takes us a little longer. We take whatever time is needed, both for the people and pet involved.

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Q: What do I need to do during the appointment? Do I need to be present the entire time?
There is really nothing that you need to do to prepare your pet or home. You can put some thought into what part of the home you would like us to be in. During the appointment, you can be a part of as much or as little as you prefer. Some clients have chosen to step out of the room during the medication injection. Most clients choose to be at their pet’s side during the procedure and find that it is peaceful and tranquil.

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Q: Are your doctors all veterinarians? Do they work at a regular clinic, too?
We are all licensed veterinarians. Some of us work in clinics also, and some of us feel called to only provide euthanasia services. Collectively, we have over 100 years of veterinary experience. See the “About Us” section to read more about us and our work history.

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Q: Can I take photos or videos during the appointment?
People take photos or videos for many different reasons. Sometimes they want to be able to remember the time they were able to spend with their pet, how their pet looked or the things that they enjoyed doing, or to share with family or friends who could not be present to say goodbye. We encourage people to create any mementos that are helpful for them. MN Pets just asks that you use any photos or videos that include the veterinarian for personal use only. For our doctors’ privacy, we ask that you not publish them online without our approval.

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Q: I’d like to send a note to our doctor. What is the mailing address?
You can send correspondence to 950 Inwood Avenue, Oakdale, MN 55128 and address it to the veterinarian who visited your home. We’ll be sure they receive it.

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Q: Who can I talk to about my grief?
Sometimes the feelings of grief can be very intense. The loss of a pet is comparable to other significant losses, including other loved members of the family. You don’t have to struggle on your own. You can reach our trained Client Support Specialists Monday-Friday 8am-5:30pm and Saturday/Sunday 8am-3pm at (612) 354-8500 or (651) 354-9423. There is no charge for the call. Our staff is experienced in helping you think through this decision and in helping you work through the grief after you have lost a pet.

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Q: How can I learn more? Are there other resources available?
Call us at (612) 354-8500 or (651) 354-9423, send us an email, or watch this video. Or visit our RESOURCE page

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