To our MN Pets community,
We are continuing to monitor the COVID-19 situation in Minnesota carefully. While we know that this is a stressful time for our entire global community, we also recognize the very personal heartbreak you are experiencing as you face this difficult decision for your pet. To be faced with a painful personal loss at a time when there is fear and uncertainty in the world around us can feel overwhelming and isolating.
Our goal during this time and all times is to be here to support you through the loss of your pet and to help you say goodbye peacefully and gently at home where your pet is most comfortable. We recognize that when fear and heartbreak increase in the world, so does the need for compassion, empathy, and courage, and our goal is to continue to provide this important service while doing everything we can to minimize risk.
To ensure that we are able to continue to help pet families in our community, we have developed a plan to keep our clients and staff safer:
- Everyone present at the visit must wear a mask. Double masking or n95 is preferred when possible.
- Everyone present at the visit must maintain 6ft of distance
- We ask that you have a maximum of 2 household members present in the room and no children under age 6. Others may step in when the doctor steps out briefly.
- The doctor will call you when she is on the way to help review the precautions; please be ready to answer your phone
- Outdoor or garage visits are preferred. If being outdoors isn’t possible, please be prepared to open windows to increase ventilation.
- Please notify us if anyone in your household has COVID-19 symptoms, has had a recent exposure, or is awaiting test results so that we can discuss additional precautions.
- If you and another person from your home are physically able, the doctor may ask that you carry your pet to her vehicle (under her guidance) to help maintain social distance from the doctor
- We are refraining from exchanging materials in the home, including payments and resource booklets. All grief support materials are now included on our website.
- Clay paw prints are optional and may carry a risk due to being handled by the provider. If you prefer to avoid that risk, this post outlines alternatives memorial items you can make yourself before the visit.
- Clients will step 6 ft back as the doctor gives the medications, and then will be able to come back with their pet as they fall asleep from the sedation medication. If you have questions about this, please let our support specialists or the veterinarian know.
Most importantly, we ask our clients for their understanding and flexibility during this challenging time. Cancelling or rescheduling a client’s visit is a last-resort option and a decision that we do not take lightly. However, if our doctor is suddenly feeling ill or was exposed to a confirmed COVID-19 case, we will be in contact with you with alternative options.
We recognize that there is an inherent risk with all types of social contact and we understand that many people want to avoid that risk. Our doctors and staff have some level of inevitable risk of exposure, just as the general public does, due to their families, other employment, other MN Pets clients, and activities of daily living such as grocery shopping. If you are interested in learning options for keeping your pet as comfortable as possible until the risk of COVID-19 lessens, we recommend that you contact your rDVM for palliative care options or talk with a member of our team about options for unattended euthanasia.
As this situation unfolds, there may be additional recommendations handed down by the CDC or the MN Department of Health. We will monitor these and make changes to this plan as necessary. We promise to communicate transparently and clearly and do whatever we can to identify options and precautions to keep everyone safe and healthy.