Teens: Grief Patterns and Processing Pet Loss

Grief affects everyone differently, through both emotional turmoil and physical exhaustion, and impacts our body, heart, and soul. Whether we have grieved before or feel “prepared” for these patterns, grief can hit us like a wave of shock, disbelief, and heartache. Losing our animal friend hurts our hearts deeply. Our pets love us unconditionally, carry no judgment, and are here for us in our joyous moments and darkest nights. This is true for all ages, including for teenagers who have grown up with their pets and share a special bond.

When it comes to grief and loss, teenagers’ experiences may be unique in several ways. Teens are learning to control new emotions, experiencing physical changes, and developing socially and cognitively, while also gaining increased independence. For many, having an animal companion may open the door to new friendships, and social connections, and bring love and gratitude through a happy tail wag or kiss. Therefore, losing their animal friend can bring intense feelings of grief and pain that they may not have experienced before, along with their possible first encounter with death. While explaining death and loss should be done with specialized wording to younger children, teenagers understand loss at a more mature level and are able to have an honest conversation with adults.

One of the challenges that teens face is in balancing their internal grief response and external reaction. Teens often want to react maturely in the eyes of their friends and family, but also grieve authentically and personally. Teens frequently face expectations of remaining resilient and not displaying too much emotion during pet loss. This may be even more expected among boys. In truth, teens should always be able to grieve openly like everyone else, no matter what age or gender.

There are two common grief patterns: staggering and developmental grief. In her book. The AfterGrief, Hope Edelman describes how teens go through staggered grief patterns, which refers to the pattern of openly grieving in small amounts and then engaging in normal behavior and activities with friends and family and then back again. Because teens experience such intense emotions, they often need to “take a break” and stagger their grief process.

A second grief pattern of teens is developmental, meaning that they are still slowly learning to process grief and death as a whole, first taking in emotional and physical reactions, and then later understanding how to reflect and understand at an older age, sometimes many years later. Teens are still young in their development and typically process grief in stages and need our kindness and patience during these trying times.

If you have a teenager or know a teen currently grieving their pet, here are some ways to help create a supportive environment for them:

  • Respect their bond with their pet by validating their friendship and acknowledging the pain of their loss.
  • Help honor the pet through planning memorialization activities, such as a remembrance ceremony or personalized service
  • When possible, include teens through the euthanasia process. This can help them feel trusted and empowered to be a part of the decision.
  • Encourage teens to express their pain through words or art

Teens share a powerful bond with their animal friends and go through a deeply painful wave of loss when their pet passes away. With support, teenagers can understand that it is always okay to express their emotions through pet loss, share their hearts with others, and have everlasting gratitude for their time together.

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Scheduling with MN Pets

Step 1: Choose your service

MN Pets is here to assist with gentle euthanasia for your pet in the comfort of your home. Our team of experienced and compassionate veterinarians are able to help 7 days a week.

If your pet passes unexpectedly, we have a team of respectful Aftercare Specialists available to drive to your home and transport your pet for cremation.

Euthanasia Services and Fees – Twin Cities area

Euthanasia Services and Fees – Duluth/Twin Ports area

Cremation Transportation Services

Step 2: Review our website

Once you decided what service you need, take a few moments to familiarize yourself with our costs and what areas of the Twin Cities, Duluth, and surrounding areas we travel to.

The cost of our services will depend on your area, the size of your pet, and if you are in need of cremation services or not. Our website breaks down the cost of each service and includes a service area map.

MN Pets Service Area

Step 3: Scheduling

We know this is an incredibly emotional time and we do our best to make the scheduling process as smooth as possible. Once you’re ready to schedule, you can either fill out a Request a Visit form on our website or call us at (612) 354-8500. One of our compassionate Support Specialists will walk you through our available appointment times and answer any questions or concerns you have before your appointment. Our phone staff is available 7 days a week to assist with scheduling and doctors can usually come out to homes within 48 – 72 hours.

Request a Visit – Twin Cities

Request a Visit – Duluth

Step 4: Paperwork

After scheduling, you will receive a confirmation email from us containing your appointment information, an electronic authorization form, and a link for payment. The electronic authorization form will take a few moments to fill out and requires an e-signature.

If you don’t have access to an email account or you’d prefer to handle paperwork and fees in person, our doctors will bring a hard copy version of the authorization and fill it out with you once they arrive at your home. Our doctors are able to accept card, cash, or check at the appointment if you’d prefer to pay person.

MN Pets is able to accept CareCredit. If you plan on paying with CareCredit, please pay over the phone prior to your appointment. Unfortunately, our doctors are not able to process CareCredit payments at the time of the appointment.

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Gifts of Grief

As people grieve for their lost best friends, it is easy to immediately remember the pain, agony, and physical fatigue involved in experiencing pet loss. We will always remember and cherish our loved one’s beautiful compassionate gaze, blissful kisses, and heartfelt embrace our whole lives. Yet, it’s difficult to forget those last minutes of saying goodbye, along with the deep hole our pet’s loss leaves in our hearts. While we understand that those memories remain etched on our hearts, we still work to learn how to stitch and mend our hearts back together and reflect on our growth through grief.

No matter how long we have known our animal companion, an everlasting bond forms – one that teaches us to love, empathize, and embrace gratitude, and still deepens over time, even after our pets pass away. However, there are also life-changing lessons we face too. But, what kind of lessons are we still able to learn after the death of our loved ones?

These lessons, or “gifts of grief” that people face are not easy, but ones of resilience, compassion, and appreciation for quality time. While there is no universal timeline, we know grief can be both a fast and slow process; people can quickly experience both immediate physical and emotional pain, but also develop a deep reflection and increased empathy over years of time. Grief contains the painful ability to teach us to love fully, have more ease of providing comfort to others during loss, carry deep gratitude for our loved animal companions, and to cherish every moment with others. Through grief and loss, people understand the reality that time is short and how we must focus on what is most valuable: quality of time with both animals and people over just quantity and presence. Loss teaches people to take notice and focus on what is more important to their hearts and sometimes even changes in their current lifestyle. Grief and loss may take our broken hearts and pain and transform them into a new pattern of beauty, resilience, courage, and strength unlike any we have known before.

It is true that these “gifts of grief” are lessons no one wants to encounter firsthand or embrace with open arms; in all truth, we all want to avoid these moments. Why must it take such affliction and suffering for one to better understand compassion, gratitude, and empathy through new open eyes and exposed hearts? These are questions that no one can properly understand or acknowledge, except to say that brokenness sometimes creates a beauty beyond words and while our hearts make take time to heal, they are also patched together in new intricate patterns. Encompassing these lessons or “gifts of grief” helps us remember that we’re not alone and does not diminish the loss in the very slightest.

In fact, experiencing grief and loss may open a door toward one helping others face grief, learning to heal on a daily basis, and embracing their everlasting bond with their loved one on a deeper level. Therefore, these are the “gifts of grief” that we can carry in our hearts and still remain thankful to our animal companions for helping us grow through our grief.

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Creating a Comforting Goodbye for Your Pet

Awaiting your beloved pet’s euthanasia appointment can bring both physical strain and emotional tension to your heart as you contemplate these painful moments ahead. How will you ever be able to say good-bye to your best friend, your family member, your very loyal companion? Although this time is very painful to imagine, we can still make every moment special and valuable for our pet by creating a soothing goodbye through careful planning and preparation.

Planning for your pet’s appointment involves three key elements: having a comforting environment, peaceful personal touches, and carrying on the serenity of your bond together with a heartfelt good-bye. We must always remember that this is not good-bye to our pet forever, for they are always with us in our heart, daily thoughts, words, and actions. While we are sadly saying good-bye to their physical presence, it is beneficial to remember the quality, care, and love that comes into these special appointments at home, along with the priceless gift of pure love we give our pets by taking away their pain. Having an at-home euthanasia carries the ability for private time alone without the stress of a busy veterinary hospital and most importantly, having your pet remain calm in their favorite place among their loved ones.

You are welcome to prepare a comforting place for your pet at home either inside (one’s bed, couch, or their favorite perch) or outside (among the grass, front porch, or simply sitting beneath the golden sun) and can embrace them the whole time. Doctors will always bring the supplies needed at your appointment, so you can focus more on creating a luxurious environment of warmth, soothing music, candles, and flowers near your loved one. Whether you choose to be alone or surrounded by supportive friends and family, keeping your pet cozy at home is such a special gift for them. Adding peaceful personal touches is very unique for your friendship together, such as their favorite toys, fun treats, or soothing blankets. Reading a special story or poem, lighting memory candles, and including your religious or cultural beliefs will create a blissful experience that you will always cherish together. These moments further establish the eternal bond you two will always share and will remain in your heart forever. Please know that our doctors here are very comfortable with these personal touches and will give you privacy as well.

Preparing for your appointment involves pure love, selfless care, and gut-wrenching emotions abound, but focusing on your special good-bye will help heal your heart and soul. Your pet is so lucky to have such a loving family to care for them this way, just as we are so thankful for their love and companionship. As we reflect on the hard decisions of when to schedule this appointment and how to understand our pet’s current quality of life, we must also consider our “ideal” good-bye to be (when, where, and how). Understanding and addressing your pet’s “quality of passing” (along with their quality of life) will further guide you along on when to plan euthanasia. Knowing the differences involved with your pet passing away peacefully at home or through a potentially urgent situation at a veterinary hospital will help you determine what kind of good-bye would be best for both of you. What you must remember is that your best friend will always love you and understand; animals do not reflect on death like we do and just want us to be happy and content- just like them.




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Grieving Through the Years After Pet Loss

No words can truly describe the broken pain and agony we feel when our beloved best friends pass away, whether just moments ago or even years later. We each share a special loving bond together with our pets unlike any other. We may accept that our pets are always in our hearts and memories but adjusting to the loss of their physical presence can be agonizing. How do we get through the days, months, and years after our pets pass away?

Sadly, it is still common to encounter diminished support from our friends and family over time and we may feel more limited to a certain “appropriate” timeline of grieving. However, our grief does not carry an expiration date. Our pets are our family and our bond is eternal. Adjusting to this new attachment of memory over physical presence takes time to understand and accept.

Grieving through the years may be a long painful process in which we take one step at a time, learning to cope on a daily basis. As we hold memories in our hearts, we still experience physical heartache and grief emotions while continuously reflecting on our relationship, care, and their last moments. Each day is different and unpredictable and can feel exhausting. Part of the grieving process is accepting that while grief lessens over time, it may always be a part of our lives. We learn to acknowledge how to live and grow around this grief, physically and mentally, and seek comfort through others who understand. We will always grieve and miss our pets greatly but may find comfort filling our hearts through the years.

I can personally understand and attest to this. This April will mark six years since my lovely 5 pound Poodle, Alfie, passed away unexpectedly in surgery with me by his side at 11 years old. In all honesty, this last day has been constantly replayed in my mind and feels both quite recent and decades ago. I cannot put into words the devastation and heartache this grieving journey has been over the last six years, while learning to find peace along the way.

Six years later, I still miss Alfie very much every day. He always carries a piece of my heart and is my best friend forever. I treasure our special moments and picture his happy smile and fluffy, wiggly dance numerous times a day, so very thankful for our shared times together. I still experience numerous unexpected pangs of grief that cling dearly to my heart and bring tears to my eyes, even as I love our other furry loved ones at home. I feel tremendous peace in my heart, knowing that Alfie was happy, loved, and treasured by us and he loved us back just as strongly. I still reflect often on his last moments and question aspects of his treatment plan and what more I could have done to help. I will always wish we could have had more time together living in the moment but am eternally grateful for our everlasting bond. I will forever cherish my sweet Alfie, and even as years go by, he will always be in my heart and daily thoughts.

It is always okay to acknowledge our grief, understand that unanticipated emotions may occur, and know that there is no timeline for our sorrow. What is so important and valuable for taking care of ourselves is accepting when to seek support and comfort, learning to live around our grief, and honoring our pet’s memories. We are so thankful for our pets who want us to be happy and at peace and have shown us this path through their lives and beyond. They will forever be with us and live in our hearts.

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MN Pets COVID-19 Plan & Precautions

Updated 9/20/22

To our MN Pets community,

We are continuing to monitor the COVID situation in Minnesota carefully. While we know that this is a stressful time for our entire global community, we also recognize the very personal heartbreak you are experiencing as you face this difficult decision for your pet. To be faced with a painful personal loss at a time when there is fear and uncertainty in the world around us can feel overwhelming and isolating.

Our goal during this time is to be here to support you through the loss of your pet and to help you say goodbye peacefully and gently at home where your pet is most comfortable. We recognize that when fear and heartbreak increase in the world, so does the need for compassion, empathy, and courage, and our goal is to continue to provide this important service while doing everything we can to minimize risk to you, our doctors, and our other clients.

To ensure that we are able to continue to help pet families in our community, we have developed a plan to keep our clients and staff safer:

  • For indoor visits, everyone is asked to wear a mask while the doctor is present. During the visit, you will be able to be with your pet and hold them, which means you and the doctor will be sitting closely for an extended period. When the doctor is not tending to your pet, they may step away so that you can lower your mask. Masks are optional for outdoor visits.
  • The doctor will call you when she is on the way. Please be ready to answer your phone
  • The visit can take place outside for safety, or it can take place indoors. If indoors, we ask that you consider opening a window to increase ventilation.
  • Please notify us if anyone in your household has COVID-19 symptoms so that we can discuss additional precautions or rescheduling.
  • Please note, we are pausing in-home Quality of Life Consultations at this time. Our team is available to support you and discuss your options over the phone.

As this situation unfolds, there may be additional recommendations handed down by the CDC or the MN Department of Health.  We will monitor these and make changes to this plan as necessary.  We promise to communicate transparently and clearly and do whatever we can to identify options and precautions to keep everyone safe and healthy.


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Family Conflict Through Caretaking Decisions and How to Navigate: Part 2

Part 2: Mediating the Caretaking Conversation Among Family:

One of the most important first steps to help prevent familial conflict is to plan a set time for everyone to sit down and have a quiet discussion of respectful communication, active listening, and validating all thoughts, feelings, and ideas. This should ideally be a time where everyone can feel relaxed and not worried about other activities. It is also important to maintain respectful communication at all times (through either taking turns talking or having a “talking stick”); respect is the key to understanding and properly validating one another’s opinions and may even require professional help (licensed therapist) if needed to keep a smooth pace. It may be crucial to instigate a mediator ahead of time to help keep this conversation flowing at a peaceful, purposeful tone, provide active listening, take planned breaks, and always establish a few rules ahead for proper communication (having a “no judgement rule” and “setting a limit”- creating an agreed upon number of steps for when euthanasia may be necessary). This discussion may also be beneficial with the involvement of your veterinarian as well, especially if decisions need to be met more urgently or one may require a more detailed understanding of your pet’s current medical ailment or illness.

As it is so important to always include children and teenagers in caretaking decisions for your pet, it is your own choice if you would like them to be present for all of this caretaking conversation (or just a small portion).  People of all ages each carry a special loving bond with their family and should be able to express their thoughts, feelings, and ideas for their pet, but may not fully understand their pet’s declining care or their parent’s emotional or financial stress. Involving them throughout euthanasia is always your own decision but helping them to create special ways to memorialize their pet will be very peaceful for both their memories and grieving process.

Throughout this conversation, it is always best to focus on each necessary topic: quality of life care, euthanasia, aftercare, and even memorialization and to circle back if the discussion strays away; it is so easy for all emotions to run high during this time, especially as we all love our pets so much and want them to be in peace with absolutely no pain or discomfort. One must always try to place their pet’s comfort level and quality of life above their own emotions and yearning to have them stay with us. No words can truly describe how heartbreaking it is to consider these choices and witness this pain through each family member, but it is up to us to have to make these choices for our best friend. No one should ever make these decisions impulsively and learning to share together in questions, concerns, and plans with one another can be very comforting to our heart and effective for our souls.

With these helpful tips for respectful familial support and mediation, you can sit down with your family and focus on what is more important: making a caretaking decision together for your furry friend that will help them feel more comfortable and at peace. It is always okay to lean on others for professional guidance through these familial communications. Understanding the difference of when it is best to talk amongst yourselves respectfully or when to seek professional guidance is especially necessary for this time and your pet’s overall future.


MN Pets offers updated grief support resources on our website and can help with steps to start this familial communication. https://www.mnpets.com/resources. Our Support Specialists are also available to offer help with resources at (612) 354-8500 during our phone support hours of 6am-7pm Monday through Friday and 6am-5pm Saturday and Sunday.

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Family Conflict Through Caretaking Decisions and How to Navigate: Part 1

Part 1: Understanding Familial Conflict and Discussion Preparation:

There are many difficult decisions to consider when preparing for your beloved pet’s end-of-life care, such as palliative treatment, medical procedures, euthanasia, and aftercare. It can quickly become emotionally overwhelming and physically exhausting. However, nothing is more heartbreaking than if family or friends carry conflicting opinions about what may be “best” or “proper” to do and whether it must be done at a certain time. While this is a common conflict amidst these caretaking decisions, it places further stress and pressure onto us to make impulsive decisions that we may regret later.

In this two-part blog, we provide some helpful tools and tips for both preparing and interacting with conflicting family members about caretaking decisions that will help everyone “keep the peace” and maintain compassion toward one another.

It is important to remember all the reasons why people may differ in opinion about their pet’s end-of-life care, including: how some family members may participate more actively with medical treatment (and are feeling more burdened and noticing their pet’s physical distress/behavioral changes), financial resources (monetary stress in paying for continuous hospice care), and differing personal beliefs or feelings about their pet’s “quality of life” (what may be acceptable for one person is not acceptable for another). Further reasons involve whether children and teenagers should be included in this decision process (and during euthanasia). We consistently ask ourselves “How much is too much for my pet to handle?” and wish it were simple enough that everyone could immediately agree on the same caretaking decisions, but unfortunately, this is one of the most stressful choices we will all ever face when preparing for our pet’s future.

Preparing ahead for this conversation is so valuable and can include each member completing a “quality of life” assessment ahead of time, writing notes of physical/behavioral changes in their pet, providing past and present photographs to show visual changes, and even personal ideas for aftercare and memorialization of their best friend. It is additionally beneficial if all members monitor quality of life changes together too, such as on a calendar or in a shared journey or photo album.

There is no question that we encounter many difficult decisions when planning for our best friend’s end-of-life care and though nothing would be more soothing than to have familial support and love, unfortunately this is not always the case. Sadly, we may find ourselves having more distressing arguments than heartfelt discussions about what may be best for our pet’s future.

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Taking Care of our Physical Selves During Grief

Losing a pet can leave us with such emotional heartache and physical pain that a heavy weight starts to envelop our heart, spirit, and body. This can also deeply impact our daily routine and self-care. As we struggle to endure, understand, and share our conflicting feelings following the loss of our best friend, it is so easy to focus on our emotions while ignoring the toll this loss leaves on our physical body. Grief affects all parts of ourselves, including emotionally, spiritually, professionally, and relational, but can especially leave us physically exhausted and drained. According to a recent study by Amerispeak and WebMD, 65% of people in the US experience some form (or combination) of physical ailment after pet loss. Some common physical symptoms include headaches, nausea, constipation, anxiety, rapid heart rate, shallow breathing, lack of sleep, loss of appetite, bodily aches and pains, and numerous other symptoms. Many have expressed the deep hollow empty feeling in the pit of their abdomen of pain and loneliness, along with a complete lack of energy. Grieving after pet loss is unique from any other loss, as we form a special bond of unconditional love, continuous caretaking, and time with our pets that creates a painful desolation in our heart when they pass away.

While we often focus on maintaining proper emotional self-care through support and comfort from others, it is important to also continue daily physical care for ourselves as well. Understandably, nothing appears more comforting at this moment than hiding beneath a warm blanket at home alone away from others, but it is truly in our best interest to try to keep up a daily routine as best as we can. There are numerous options available for repairing our physical strength and it only takes just one step in the right direction to help ourselves feel better. While improving self-care is even possible to fathom in grief, learning to take these baby steps daily toward healing is very heartening to our soul.

Some important first steps for healthy physical care include:

  • Sleeping Well: Remaining well-rested is valuable for curing headaches, aches, and pains. It can also help to take additional naps, listen to soothing music, use soft sheets and pillows, and warm oil scents to preserve a peaceful environment.
  • Continuing Our Daily Hygiene: Taking showers/baths to help us feel refreshed and energized, even if we remain at home and are not ready to go out in public yet.
  • Keeping up with a Healthy Diet: Going to the grocery store once a week can us plan meals ahead with less stress, cook privately at home, and experiment with new flavors. Setting this routine will create a healthier diet plan and ensure that small snacks are readily available. You can also order a meal from your favorite restaurant for home delivery if you don’t want to cook.
  • Exercising (with some small adjustments if needed): Maintaining daily exercise can be very difficult to consider at first, especially if we had set our fitness routine with our dog or done cardio at home next to our cat. Changing up a fitness routine can help soothe these difficult moments and include taking a walk down a new natural pathway, biking, swimming, or starting a new activity. Walking among nature and breathing in the peaceful, serene environment is very healing and soothing to both our distressed hearts and bodies.
  • Self-Reflection: Taking time for self-reflection through hiking, road trips, taking an art class, or even volunteering at a shelter to help animals can help guide us toward healing in a variety of ways.
  • Deep Breathing Exercises: Deep breathing exercises can be very healing to us physically in that these techniques lower our heart rate and blood pressure, improve our posture, help prevent headaches and asthma, and give us a more calming presence.
  • Mindfulness Techniques: These techniques can help us focus more on the present moment, gain self-understanding and reflection, and learn to better understand our emotions, thoughts, and five senses with small exercises; a helpful guide to starting mindfulness is at https://www.mindful.org/meditation/mindfulness-getting-started/.

Note: When conducting both deep breathing and mindfulness techniques, try each exercise carefully for about 10-15 minutes a day and learn to immerse this more into your daily routine.

Caring for ourselves physically through self-care after pet loss is just as crucial as recognizing our emotions through support and counseling. Just as everyone grieves differently for their best friend emotionally, each of us may also choose our own “to do list” for physical care and healing; there is never a set deadline or timeline for repairing our physical distress from grief. It takes courage to take these first steps towards focusing on ourselves; however, we must always remember that our lost loved ones will forever be with us in our hearts, minds, and actions and want us to be at peace.


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What to Expect at a Pet Loss Support Group

When someone experiences the deep heartache of pet loss, no words can properly express the physical pain, pure sorrow, and hollow emptiness felt after losing a beloved friend. Pet loss differs from other losses as we each form a special, unique bond with our pets. We share unconditional love and acceptance of one another, laugh through joyful moments, and always have a confidante to seek comfort and peace. Our pets are our family, so when the day comes when they pass away, we feel more alone than ever before.

Adding to our discomfort and emotional distress, we often experience pet loss as a form of “disenfranchised grief.” This type of grief occurs when our society doesn’t acknowledge or understand our loss and doesn’t provide proper support or care. It can be very difficult to find others who truly understand this deep loss and we sadly encounter many who will expect us to recover easily. No words are more heartbreaking for pet parents than hearing how our best friend was “just a pet.”

However, there are several options for help in feeling less alone. One resource many find helpful is a pet loss support group. Pet loss support groups consist of usually 8-10 people, often led by a licensed professional, who are experiencing pet loss and can share their stories, express their feelings, and discuss coping strategies in a non-judgmental environment. Whether one’s pet has passed away recently or long ago, they are welcome to attend a support group and can even share pictures and personal mementos of their lost friend. These groups now involve both virtual and in person sessions meeting at various frequencies, most commonly one to two times per month. They typically last for one to two hours at a time and are usually complimentary or have an affordable rate. They may take place at your local veterinary office, community center, or counselor’s facility.

The flow of the group meeting varies within each group, but generally participants have a chance to introduce themselves and share their story if they would like. Groups vary in anonymity, but the facilitator ensures that everyone present understands that what is shared remains confidential. It is common for group members to share stories about their goodbye, but also about their pet’s life and their memories. It’s also common for people to just be present and listen if they aren’t ready to share.

Pet loss Support Groups can be beneficial for people of all ages. They are a place to acknowledge the human-animal bond with utmost love and respect and lend a comforting shoulder in times of need. With the modern additions of pet loss support groups and personalized counseling, our society is on its way to better understanding the unique torment of pet loss and finding more ways to help. Some pet loss support groups also include important concepts of anticipatory grief (relating to illness or injury), quality of life discussions, and specialized forms of pet loss (complicated or traumatic).

For those who have experienced the deep devastation of pet loss and are currently trying to swim above the current of conflicting emotions, physical distress, and lonely heartache, know that you are not alone. There is absolutely no loss like that of our beloved furry or feathery family member. It is so important and valuable for bereaved people to seek comfort and support during this hard time; finding a pet loss support group can be a very beneficial first step toward understanding and facing the future ahead and knowing that you are never alone.

MN Pets offers updated grief support resources on our website https://www.mnpets.com/resources. Our Support Specialists are also available to offer help with resources at (612) 354-8500 during our phone support hours of 6am-7pm Monday through Friday and 6am-5pm Saturday and Sunday.

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